Public Complaint (Policy EC-20)

Policy:

This policy details the rights of members of the public to file formal complaints against Clarkson College. Complaints may be verbal or written. Verbal complaints are considered informal and will be handled in the manner described below. Written complaints are considered formal and the procedure for formal complaints should be followed. Clarkson College prohibits retaliation against a complainant or other persons who participate in the public complaint. Clarkson College student or employee complaints are addressed through the grievance policies stated in the Student Handbook or the Employee or Faculty Handbooks.

Procedure:

Procedure for Informal Complaints

  1. Comments and complaints are emailed directly to the Vice President of Communications and Development (VPCD) from the Clarkson College website. They are then forwarded to the appropriate department and copied to the President’s Office. Phone calls are also directed to the appropriate department director and communicated to the President’s Office.
  2. Informal (verbal) complaints by members of the public are addressed to the complainant and the responsible department director of the area. If mutually satisfactory resolution of the compliant cannot be reached through this process, the complaint may put the complaint in writing, using the complaint form available on the internet, and move to the formal complaint process.

Procedure for Formal Complaints

  1. Formal written complaints by members of the public are to be addressed by the VPCD, who will work with the appropriate College parties to formalize a response.
  2. The VPCD will gather information relevant to the complaint.
  3. A written response will be be sent to the complainant.
  4. A copy of the complaint and written response will to be sent to the President, the appropriate division's Vice President, and the Compliance Office.
  5. If the complainant is not satisfied with the response, he/she may elevate the written complaint to the President. In these cases, the President will gather information and provide a final written response to the complainant,with a copy to the appropriate Vice President overseeing the applicable department.
  6. The file of all formal complaints should be securely housed in the VPCD's office.


Procedure for Complaints to Third Parties

Complaints made by students or the public to third parties (e.g., Governor’s Office, the Congressional Office, the Nebraska College System, accrediting bodies, etc.) will be addressed using the procedures set forth by the third party.

CLARKSON COLLEGE 

GENERAL PUBLIC COMPLAINT FORM 

 

Please note that his form is available on the public website at https://www.clarksoncollege.edu/public-complaint. 

 

 

Academic Policies and Procedures