Director of Health Care Business
Carla Dirkschneider, M.S., RHIA
PH 402.552.6295  TF 800.647.5500 
dirkschneider@clarksoncollege.edu

Introduction

Clarkson College recognizes the structural changes that have evolved in the health care industry in recent years. National statistics and labor predictions show that over the next decade, many health care roles will be redefined and newly created. These will be among the fastest-growing opportunities in the workforce. Health care professionals serving within the industry will be required to adjust to these environmental changes. Those entering the profession will be expected to possess new skills and talents to be productive employees.

The Health Care Administration & Management programs are designed to develop the knowledge, leadership and critical thinking skills for individuals to become successful in business and health care work environments. Program options range from certificate programs to a master’s degree in Health Care Administration. Clarkson College also has a bachelor degrees in Health Care Business Management. We’ll help you choose an educational plan that is right for you. And since many of our programs are offered online, you’ll have as much flexibility and convenience as you need.

Mission

The mission of the Health Care Administration & Management programs is to prepare students for leadership roles in health care delivery systems through high quality, ethical and compassionate health business education.

Undergraduate Health Care Administration & Management Courses

This course is designed to build proficiency skills in the Microsoft Office software suite, including word processing, spreadsheet, presentation, and database software applications.

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This course is a study of the basic operations of the U.S. economy. Survey of Economics focuses on the most important tool in economics—supply and demand analysis—and applies it to clearly explain real-world economic issues. The course presents a straightforward and unbiased approach to the application of basic core principles of micro-, macro- and international economics.

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This course is designed to provide a basic understanding of financial accounting including introductory accounting theory, concepts, principles and procedures. It presents the theory of debits and credits, journals, the accounting cycle, notes and interest, receivables and payables, accruals and deferrals, valuations of assets and liabilities and the preparation of basic financial statements.

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This course introduces managerial accounting concepts and models and illustrates the use of cost accounting data as a tool for planning, control and decision-making. Topics such as cost behavior, cost allocation, product costing, budgeting, performance management, responsibility accounting, financial information analysis and relevant costs/benefits will be included. Ethical challenges in managerial accounting will also be examined.

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This course will cover advanced applications using Microsoft Office software. The course stresses the use of applications in a healthcare environment with examples such as pivot tables, multi-sheet workbooks and querying techniques.

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This course focuses on the importance of business communication in the healthcare environment. Students will learn business communication techniques such as writing styles, email etiquette, elevator speeches, report writing and cross-cultural communication. Oral reporting and presentation skills are also practiced.

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This course focuses on the local, state and federal laws that impact the business operations of health care. Special emphasis is given to laws that directly affect the development of health care businesses and the laws which affect health care delivery.

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This course is an overview of the American health care system which includes healthcare services, healthcare professions, and insurance. It also includes the evolution and current state of the continuum of care, global/national healthcare policy, healthcare accreditation, and survey readiness. This course also has a strong emphasis on cultural issues within healthcare delivery.

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This course is designed as an introduction to business management, specifically applied to health care settings. As such, it will provide an overview of managerial theories commonly practiced in healthcare organizations.

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This course will discuss information about all U.S. health care payment systems and examine complex financial systems within today’s healthcare environment. The course examines the entire revenue cycle process from delivery of service to claim reimbursement.

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Human Resources Management focuses on the principles and techniques of personnel administration. This includes department culture, staff recruitment and retention, staff performance benchmarking, training and development, as well as regulatory and legal and ethical issues in human resources management.

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This class is the study of theory and application of the marketing mix with an emphasis on marketing health care services internally and externally. Each component of the marketing mix will be examined separately as well as the interactive nature of components. We will include the impact of qualitative and quantitative data analysis on marketing decisions.

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In this course, students will learn the tools and techniques of managing health care departments. Topics such as departmental budgets, cost-benefit analysis, workflow concepts, staff management, departmental culture, and communication will be discussed.

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This course provides an introduction to the principles of financial management. Topics that are covered in the course include risk management, time value of money, asset and liability valuations, credit management, insurance, and investment.

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This course focuses on the theories and practices of human behavior within organizations. Individual and group behaviors in organizations are addressed. Organizational dynamics and development of work environments that foster successful team-building are studied.

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This course will introduce contemporary leadership theory and principles, as well as personnel and change management theories. Students will apply knowledge learned to assess their personal leadership style; identify leadership approach to managing changes; use influencing skills in negotiation; establish a constructive climate and manage conflict; build effective team; and to manage ethically.

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This course allows the student to apply Quality Management tools while constructing performance management measures. Students will apply analytical results to facilitate decision-making and use quality management tools to analyze clinical data to identify trends that demonstrate quality, safety, and effectiveness of healthcare. Product, process and service design will help to develop organizational action plans, implement customer service initiatives and develop protocols to help foster efficiency and organizational success.

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This course is designed for the student going into the Long Term Care field and/or management. There are distinct differences in managing Long Term Care facilities compared to other hospital and health care institutions. The student will learn the fundamentals of management in the LTC arena. This course also focuses on how to work with the culture, clients, families and regulatory constraints that play a part in the long term care environment.

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This course is designed to introduce the core project management tools and techniques used by project managers to effectively manage projects through a project life cycle. Students will also have the opportunity to practically apply and evaluate a number of standard project management functions utilizing Microsoft Project software.

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This course will allow students to take part in the development of information management plans that support the organization’s current and future strategy and goals. Students will not only learn the particulars of implementing a departmental strategic plan but will also facilitate the use of enterprise-wide information assets to support organizational strategies and objectives.

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This course focuses on current health policy and public health issues. Students will learn about the origins and development of the public health system. The course also focuses on how the U.S. health system is organized at the federal, state and local levels. Additionally, public health activities such as epidemiological investigations, biomedical research, environmental assessment and policy development will be explored.

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This course provides opportunities for students to gain practical management experience in a healthcare-related organization. Students will apply theories and concepts learned in the program to healthcare-related business practice under the supervision of a manager at the internship site.

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As a culmination of prior courses, the Capstone course is designed to give students the opportunity to practice proficiencies with various theories and concepts related to their field of expertise. This course will prepare the students with scholarly article review and IRB process. The final product of this course will be a presentation given to the communities of interest.

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Graduate Health Care Administration & Management Courses

This course focuses on scholarly writing with specific emphasis on APA style. Additionally, the course will prepare students to critique published research studies, both qualitative and quantitative. Students will refine their research and writing skills by applying them to a scholarly research paper.

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This course addresses the principles of ethics pertaining to decision making by healthcare leaders. Students will gain insight into carrying out their duty to make ethical decisions when faced with conflicting interests in the administration of healthcare organizations. Additionally, students will explore the roles of healthcare leaders in practicing moral leadership, fostering ethical behavior, and creating a culture of ethics within an organization.

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This course is an overview of the American health care system. It includes the study of the evolution and current state of health care delivery models and services, the continuum of care, health professionals, and accreditation. Healthcare expenditures, resource utilization and allocation, and global healthcare trends will also be explored. Primary focus throughout the continuum will be leadership challenges associated with access, quality and cost of care by investigating the delivery of quality care to consumers.

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This course will introduce students to classical and current views of leadership. Students will gain a foundation in theories and models of leadership to assess their own leadership style. They will also examine past or current leaders to identify traits, attributes, and other characteristics, that define the leaders' leadership qualities. Special focus on leadership in health care administration is presented and discussed.

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This course provides various ethical frameworks and an overview of the U.S. legal system as basis for analyzing health care issues that affect health care institutions, individual patients and health care providers. Overall legal-ethical issues common to health care administration are reviewed. Selected complex health care ethical dilemmas, such as right to life, right to die and health care allocation are examined.

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This course will focus on various ways in which laws and other policies can affect business decisions in healthcare. Examining healthcare laws, regulations, procedures, and policies, at the State and National level, will help future healthcare leaders understand the impact on patients, healthcare professionals, and organizations. Topics considered in this course include the Accountable Care Act, Healthy People 2030, accreditation and licensure for healthcare organizations, compliance issues, and HIPAA privacy and security.

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This course examines the domain of informatics as it relates to healthcare administration. The content of this course is designed to prepare students to competently apply the theories and concepts that form the foundation of informatics. Through the application of the concepts and theories taught in this course, students will have an opportunity to improve their understanding with respect to the management of computer technologies, information, and information users. Collectively, at course end, students will be able to support effective information systems, use of information, information exchange, and overall delivery of high quality healthcare services.

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This course presents the fundamentals of research design and data analytics in a healthcare setting.  Topics covered include concepts of research design, data management, data analysis, result interpretation, and presentations of analysis results.  Students will be given an opportunity to develop competency in using a variety of healthcare data analytics applications. These data analytics applications are valuable support tools that healthcare organizations use to make sound decisions aimed at improving its operational efficiency, customer service, and responsiveness to changing healthcare business environments.

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This course focuses on behaviors within healthcare organizations, from both an individual and group perspective, that will help identify, address, and solve workplace problems. Individual and team dynamics that impact organizational effectiveness and efficiency will be explored. Additional topics explored in this course include culture, working relationships, trust, motivational factors, team management, and an understanding of the importance of ethical culture.

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Human resources management focuses on the principles and techniques of personnel administration. This course will help prepare healthcare leaders to manage people. This includes determining labor needs, staffing, recruitment, selection, and performance management. Additionally, this course will cover topics such as workforce issues, training and development, giving and receiving constructive criticism, and stress management to avoid employee burnout and to increase retention.

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This course introduces important concepts related to data analytics in a healthcare setting. As more and more data are collected by healthcare organizations and professionals, healthcare leaders need to be competent in data analytics in order to better manage and use collected healthcare data to both optimize the quality of care and to improve business efficiencies. Students will not only explore the various sources of data, but will also perform data analysis, interpret the results, and create visual presentations of the results of analyzed data. Data quality and data management will serve as a framework for the use of healthcare data, for the creation of knowledge, for knowledge management, and for decision making.

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This course focuses on techniques for identification, collection, analysis, evaluation, and reporting of strategic data. When the process of strategic management is done well, it can lead to long-term success of the organization. Key concepts, tools, and principles of strategy formulation and execution, as well as competitive analysis will be introduced. In addition, leadership decisions and actions that affect performance and organization survival will be evaluated.

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This course provides the opportunity for students to learn about the importance of financial management for health care operations, including the development and analysis of operational and capital budgets. Students will learn budget development, evaluation of the financial status of a department or operating unit, and the ability to determine what, if any, corrective actions need to be taken. The course will also focus on methods for measuring financial performance within healthcare organizations by looking at aspects such as volume adjusted variance analysis, benefit-cost ratio analysis, breakeven analysis, and methods for building cost standards.

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This course provides the student with an understanding of healthcare quality improvement including methods and tools to increase patient safety, improve health outcomes, and reduce risk in the healthcare setting. Students will investigate the tools and techniques of leading continuous quality improvement (CQI) programs and assessing risk of clinical and organizational efforts within a facility. An emphasis on how to develop the processes of in-depth investigation of various areas of internal operations will be presented. Specific focus will be on skill development associated with selecting and implementing various CQI tools, while conducting appropriate risk analysis.

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This course introduces students to the concepts, methodologies, tools, and strategies used to manage projects in healthcare organizations. Effective project management is critical to ensure that healthcare projects are successfully completed and that they meet the proposed project deadline, goals, and budget constraints. Students will learn how to create a project plan; to establish and manage the project scope, schedule, and cost; and to manage other aspects during the execution of a project.

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Change is inevitable; therefore, this course focuses on the critical role leaders have in effectively leading change in the workplace. Students will gain insights into leading, initiating, handling, and overcoming barriers to change. Topics within this course include change management theories and concepts, promoting change, resistance to change, overcoming resistance, and resiliency.

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This course will discuss information about US healthcare payment systems and examine the complex financial systems within today’s healthcare environment. The student will be introduced to concepts regarding electronic bill submission, pay for performance, MS-DRGs, present on admission (POA) and hospital-acquired conditions (HAC) guidelines, and prospective payment systems. The student will also explore health insurance and public funding programs, contract management and vendor relations, and how payment systems function.

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This course provides an overview of the management of electronic health information. In this course, students will gain insights about the roles that health information management professionals play in the acquisition, utilization, maintenance, and protection of health information. Students will also learn about industry standards such as those used in promoting exchange of health information and clinical documentation. Additionally, topics related to health information privacy, security, and audits will also be covered.

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This course examines the main domains of healthcare informatics. The content of this course is designed to prepare students to apply the theories and concepts that form the foundation of healthcare informatics. Through the application of concepts and theories, students will have an opportunity to expand their understanding of healthcare informatics with respect to the management of computer technologies, processes, and health information users. Ultimately, students will be able to support effective healthcare information systems, use of health information, health information exchange, and overall delivery of high-quality healthcare services.

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In order to achieve the most optimal user-centric systems design, the concepts of human factors and system usability must be considered prior to the conception of an information system. In this course, students will learn important concepts related to systems and database design. Emphasis will be placed on proper data modeling for best database design and implementation; all with the goal of supporting data collection, optimizing data quality, and promoting adoption. Students will gain practical experience in the creation and use of a database.

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In this course, students will examine the major information systems and databases used in healthcare organizations, the technologies used for the delivery of healthcare, and the management of those systems and technologies to ensure that privacy and security of information is achieved and maintained. Information systems must be developed and managed to achieve alignment with an organization’s business objectives and strategic mission. Aspects such as the clinical, administrative, and legal requirements for information systems will be studied, along with current healthcare trends that will influence the planning, selection, and implementation of those systems necessary to support those trends. Additionally, students will learn about system interoperability, its associated challenges, and strategies to address those challenges.

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This course explores the economics of the health care system in the United States by examining the demand for health care services, the behavior of health care providers, the influence of government policies, and the relationship between health care services and population health levels. Established health care systems and their potential for change in both the United States and other countries are considered in the context of current policy concerns.

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This course will allow a student to choose a topic of interest that they wish to explore further. The curriculum will include a guided study of that topic under the supervision of a faculty member.

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In this course, students will work with an assigned faculty member to complete a culminating capstone project that will integrate and apply knowledge learned throughout the Master of Health Care Administration program. Major requirements for the course include topic proposal, business plan development, and final project presentation. Students are expected to demonstrate critical thinking ability and mastery of relevant concepts and theories.

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Students will be expected to identify an organization in which they will spend time under the supervision of a selected mentor to apply the leadership strategies and techniques learned throughout the program. The internship will consist of the supervised leadership duties by a designated mentor who will facilitate students’ health care career knowledge.

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This is the first of three courses culminating in a scholarly capstone project. Students will synthesize and apply the theoretical knowledge gained during their Master of Health Care Administration program through the development of a sound business plan. In this course, students will complete a project proposal and develop the following sections of their business plan: Company/Organization Description; Product/Service Description; Industry Analysis and Trends; Target Market Description and Analysis; and The Competition.

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This is the second of three courses culminating in a scholarly capstone project. Students will synthesize and apply the theoretical knowledge gained during their Master of Health Care Administration program through the development of a sound business plan. In this course, students will complete a comprehensive exam in which they will demonstrate their depth and breadth of knowledge in topics covered in courses in the Master of Health Care Administration program. Additionally, students will build on the material completed in MB 904 and will complete the following sections of their business plan:  Management and Organization; Strategic Position and Risk Assessment; Operations; and Marketing Plan and Sales Strategies.

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This is the third of three courses culminating in a scholarly capstone project. Students will synthesize and apply the theoretical knowledge gained during their Master of Health Care Administration program through the development of a sound business plan. Students will build on the material completed in MB 904 and MB 905 and will complete the following sections of their business plan: Financial Analysis; Source and Use of Funds; Other Factors for Consideration; and Executive Summary. Students will also present their capstone project in person.

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Last updated: 03/17/2020