BU 411 - Operations and Quality Management

This course allows the student to apply Quality Management tools while constructing performance management measures. Students will apply analytical results to facilitate decision-making and use quality management tools to analyze clinical data to identify trends that demonstrate quality, safety, and effectiveness of healthcare. Product, process and service design will help to develop organizational action plans, implement customer service initiatives and develop protocols to help foster efficiency and organizational success.

Semester hours: 3.0
Lecture hours: 3.0

Last updated: 03/17/2020