Public Complaint (Policy OG-20)
This policy details the rights of members of the public to file formal complaints against Clarkson College. Complaints may be verbal or written. Verbal complaints are considered informal and will be handled in the manner described below. Written complaints are considered formal and the Procedure for Formal Complaints is to be followed. The College prohibits retaliation against a complainant or other persons who participate in the public complaint. Clarkson College student, faculty or staff member complaints are addressed through the Grievance Policies stated in the Student Handbook or the Employee or Faculty Handbooks.
Procedure for Informal Complaints
- Comments and complaints are emailed directly to the Strategic Communications department from the website and
then will be forwarded to the appropriate department and cc’d to the President’s Office. Phone calls will also be directed to the appropriate department director and communicated to the President’s Office. - Informal (verbal) complaints by members of the public are addressed by the complainant and the responsible college administrator supervising the area. If through this process a mutually satisfactory resolution of the complaint cannot be reached, the complainant may put the complaint in writing using the complaint form available on the internet and move to the formal complaint process.
Procedure for Formal Complaints
- Formal written complaints on the complaint form by members of the public are to be addressed by the responsible administrator supervising the appropriate area.
- The administrator addressing the complaint is to gather information relevant to the complaint.
- A written response is to be sent to the complainant. A copy of the complaint and the written response is to be sent to the vice president of Academic Affairs (VPAA) and vice president of Operations (VPO).
- If the complainant is not satisfied with the response, he/she may file a written complaint to the president. In such cases, the president will gather information and provide a final written response to the complainant with a copy to the VPAA and VPO.
- The file of all formal complaints is to be securely housed in the VPO office.
Procedure for Complaints to Third Parties
Complaints made by students or the public to third parties (e.g., governor’s office, congressional office, Nebraska college system, accrediting bodies, etc.) will be addressed using the procedures set forth by the third party.
Academic Policies and Procedures
- Academic Integrity (Policy SW-25)
- Academic Probation (Policy AA-20)
- Academic Travel Abroad Release (Policy SW-11)
- Academic Year
- Access to Campus Facilities (Policy SW-28)
- Academic-Related Activities and Travel Release (Policy SW-40)
- Admissions (Policy AD-1, AD-2, and AA-57)
- Advanced Standing Credit (Policy AA-47)
- Articulation Agreements
- Assessment of Student Success Skills (Policy OG-23)
- Last Date of Attendance (Policy AA-63)
- Auditing a Course (Policy AA-35)
- Background Checks and Drug Screening for Students (Policy SW-23)
- Clarkson College Behavioral Intervention Team (Policy SW-24)
- Bookstore Voucher (Policy SA-2)
- Cancellation of Course (Policy AA-36)
- Change of Personal Information
- Undergraduate Class Standing (Policy AA-38)
- Code of Conduct (Policy SW-18)
- Public Complaint (Policy OG-20)
- Copyright (Policy IT-4)
- Coursework Categories for Undergraduate Degrees
- Credit Hour Definition (Policy AA-55)
- Crime Awareness & Campus Security (Policy SW-5)
- Undergraduate Deans List (Policy AA-27)
- Degree Plan (Policy AA-5)
- Dismissal (Policy AA-24)
- Drug and Alcohol (Policy SW-15)
- Computing Policy (Policy IT-2)
- Email (Policy IT-1)
- Emergency Notification, Response and Evacuation (Policy SW-30)
- Emotional Support Animal (Policy SW-38)
- Family Education Rights & Privacy Act (Policy SS-9)
- Financial Aid Award (Policy FA-19)
- Forms Submission
- Freedom of Expression (Policy OG-22)
- Grade Change (Policy AA-37)
- Grade Point Average (Policy AA-29)
- Grade Reports
- Letter Grades and Quality Points (Policy AA-6)
- Academic Honors (Policy AA-16)
- Graduation Requirements (Policy AA-8)
- Student Grievance (Policy SW-14)
- Health and Safety Requirements (Policy SW-7)
- Identification Badge (Policy SS-10)
- Incomplete Grades (Policy AA-10)
- Independent Study (Policy AA-41)
- Information Security Program (Policy IT-9)
- Institutional Repository (Policy OG-30)
- Institutional Review of Research Involving Human Subjects (Policy OG-8)
- International Admissions & Transcripts (Policy AD-2)
- Law Enforcement on Campus (Policy SW-33)
- Leave of Absence (Policy AA-30)
- Liability Insurance (Policy SW-12)
- Library Collection Development (Policy OG-29)
- Media (Policy OG-12)
- Missing Student (Policy SW-34)
- New Student Experience Resources and Requirements (Policy AA-62)
- Equal Opportunity and Non- Discrimination (Policy SW-1)
- Student Location & Disclosures for Professional Licensure or Certification Disclosure (Policy OG-33)
- Online Education
- Organizational Governance-Policy Guidelines (OG-15)
- Petition for a Course Offering
- Student Petition for Reconsideration (Policy SW-22)
- Privacy (Policy IT-3)
- Program Completion (Policy AA-17)
- Progression (Policy AA-2)
- Readmission (Policy AD-10)
- Registration/Add a Course (Policy AA-32)
- Reporting Criminal Offenses (Policy SW-36)
- Credit Hour Residency Requirement (Policy AA-28)
- Records Retention (Policy OG-2)
- Right of Students with Disabilities (Policy SW-2)
- Security Awareness Programs (Policy SW-37)
- Service Animal (Policy SW-39)
- Interprofessional Education and Service Requirements (Policy AA-54)
- Sexual Misconduct (Policy SW-27)
- Non-Smoking (Policy SW-16)
- Social Media (Policy OG-28)
- State Authorization
- Student Classifications & Status
- Student Parking (Policy SS-1)
- Transcripts
- Transfer Credit (Policy AA-52)
- Weather-Related School Closing (Policy OG-4)
- Withdrawal From Course Grade (Policy AA-3)